Customer Journey

customer support

Here For You…

We believe great service shouldn’t just stop once we’ve set up and installed your new telecommunications systems, but carry on all the way throughout your contract with Overline. Our dedicated, proactive team are on hand to offer any support and training needed; our range of service packs promise to keep your systems running smoothly and efficiently.

Initial Appointment
One of our expert team will visit your premises to find out how your business works.
Order & Installation
Once a bespoke package has been created for you, our highly skilled engineering team commence work on your installation, the implementation of which will be second to none.
We provide full training free of charge. Our skilled training team has a high level of technical expertise and are able to make the transition as easy as possible.
Aftercare & Maintenance
Quarterly account management calls and regular performance ensure customer satisfaction, and with an Overline maintenance package you can rest easy that your business communications are in safe hands.
Account Management & Ongoing Support
To ensure you're communications are always running to the optimum level, standard and cost, our Account Management & Support team will review your solution and assist you making changes where necessary.

  • On Site Attendance of a qualified engineer
  • 4 hour response time
  • All labour charges
  • All equipment and parts
  • Guaranteed repair or replace policy
  • Advice line

  • Remote Diagnostics
  • System amendments such as names changes, ring group changes, time service alterations
  • Ongoing Training
  • Advice Service
  • System speed dial additions