Enhanced Features

Overline systems can accommodate almost any modern
business communication goals through a range of enhanced features.

Overline systems come packed with functionality and depending on which brand you’re using, these features may be available straight out of the box. We understand that every business works differently and with different requirements, which is why we are able to provide our customer with the enhanced features to improve their communications.


Mobile twinning is a feature available to Avaya, Panasonic and Horizon customers that allows users to use their mobile phone as if it were their desk phone.

Internal, external and hunt group calls will simultaneously ring both the user’s desk phone and mobile phone so that wherever they are, they never need to miss a call.

When a call is taken on the mobile phone, users are able to use features normally only found on a desk phone such as transferring calls to another user, placing a call on hold, conference others including external numbers into the conversation and even record the call. This feature is ideal if you are often out of the office and need to ensure the details of your call are correct such as financial advice, legal advice, sales calls, order taking and much much more.

Working efficiently is the watch-word of today and as statistics show there are over 1.3 million permanent home workers and over 3.7 million employees who

occasionally work from home or use home as a base. Therefore combining home networking, computer, broadband and advancing technologies, the possibility of realising the ideal scenario of the office environment in the home is now fully achievable.

Home working allows businesses to grow without the need to move. It contributes to a better work/life balance whilst reducing office costs and time spent commuting. By using more advanced technology these days employee’s that work from home don’t have to be detached from the office, a computer, phone and broadband allow us to stay in touch with colleagues.

The ability to analyse incoming and outgoing calls though the use of customisable reports will provide your company with invaluable information. When sales in a certain area fall,

your call reports will show you how many calls from this area you have had and you can amend your marketing accordingly. Following a marketing campaign in a specific area it would be great to be able to measure sales against response. All this is only possible through effective monitoring and measurement of call traffic.

Call logging can also be used internally to check on the number of calls an individual is making and where they are making those calls. For hotels and guest houses as well as companies who have more than one company operating from the phone system, call logging can produce individual bills, saving time and money.

Call recording can also be a critical component within your organisation. It is a powerful, useful, and an integral tool for many businesses when it comes to improving customer service, providing proof of calls, and meeting legal requirements.

There are huge advantages and savings to be had by any business which have multiple sites by linking your voice networks through IP. Linking sites not only save money;

as calls across sites are treated as internal calls; but also increases productivity by effectively making multiple phone systems one phone system.

Overline recognises the importance of advertising for your business. This is why our service is second to none, and our production quality is one of the highest in the industry.

There are many benefits to this feature for your business and, whilst installing confidence with the caller that their custom is important, it allows an opportunity to promote the products and services that your business has to offer. Click here to find out more on how Advertising On Hold can help your business.

No matter how large or small your business, our advertising on hold product will complement your existing promotions, create endless cross-marketing opportunities, makes better use of your callers time and allows your business to represent itself in a professional manner.

  • Enhance Your Corporate Image
  • Improve Customer Relationships
  • Avoid Impersonal automated Sound or “silence”
  • Cross Marketing
  • Introduce New Products and Services
  • Reduce Caller “Hang-Ups”

Computer telephony integration, or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be integrated or coordinated.

The term is predominantly used to describe desktop-based interaction for helping users be more efficient, though it can also refer to server-based functionality such as automatic call routing.

The CTI-based solutions of today are powerful but relatively complex integrated custom applications. We provide the latest that Avaya have to offer, and our solutions help increase productivity, efficiency and ensure that you can get the most out of your telephone system and employees alike.

Current System Isn’t Resilient Enough?

Many of our next-gen systems come with these features straight our of the box.